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Service Writer/Advisor Online Course
Service Writer/Advisor Online Course
Cost: $150. Course Description: The course covers 43 key competency areas and provides front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis. Content offers the best and brightest ideas from RV industry service experts with instruction on:
  1. Building trust and rapport
  2. Administrating and operating effectively
  3. Generating additional services and revenue
  4. Improving customer satisfaction and community relations
  5. Organizing and managing appointments and workflow
  6. Coordinating with technicians and other departments
Multiple sections on customer service reinforce and drive-home one of the top skillsets required of top performing fixed operations personnel. Fully interactive and easy to navigate, the nine course sections offers audio voice over and numerous progress checks. It concludes with a timed, comprehensive final assessment. A more complete course description and FAQ is here: Course Information.

How long do I have to complete the course: You may enroll anytime. The current course term is Dec 1, 2024 – December 31, 2025.

If I complete the course, will I be a certified Service Writer/Advisor? This course helps experienced fixed operations personnel prepare for service writer/advisor certification. Certification candidates must have at least 1 year of experience as a service writer/advisor (or closely related experience) and submit a certification application form with the $199 fee. Complete details and to apply for certification go here: Certification Information.

Can I take this course if I’m already a certified Service Writer/Advisor? Yes, you may use this course once for CEU purposes. You will earn 5 CEUs toward recertification when you complete the course and provide the certificate of completion with your recertification application. A training log to record all of your CEUs is available here: Recertification Information.

CANCELLATIONS / REFUNDS / TRANSFERS / EXTENSIONS: This course is non-transferable. Refunds are only provided if the registrant submits a request in writing within 14 days of registration and proof of no access to the Learning Management System (LMS) has been confirmed. A $50 administrative fee will be applied. Course extensions are not available. You have until December 31, 2025 to complete the course and print a certificate of completion. Policies and fees are subject to change without notice.

Ready to enroll yourself in the course? Click Add to Your Cart (below).

Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.

The price listed below does NOT include certification.
150.00

JD Power Products

 
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J.D. Power RV Connect
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CONNECT - Values for a range of recreation vehicles, including truck campers, motorhomes, travel trailers, fifth wheels, park models and camping trailers. Subscribe now and receive unlimited access to the industry standard for used recreation vehicle values from any web-enabled device.

Eliminate Customer Doubt
Create custom, printable window stickers with your own company logo
Boost consumer confidence with J.D. Power's independent third party values and... Details
J.D. Power MarketValues Specialty Vehicle App
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J.D. Power MarketValues Specialty Vehicle App for Recreational Vehicles - combines the power of the Valuation Guide and the CONNECT in one easy to use mobile app.

Values You Need In The Palm Of Your Hand
By bringing together our industry leading CONNECT and printed guidebook data in one easy-to-use application, A one year subscription to the J.D. Power MarketValues Mobile App ensures you always have the up-to-date values you need whenever and wherever you... Details
J.D. Power RV Appraisal Guide Book
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Valuation Guide - an essential set of tools for dealers needing to determine the used Trade-in and Retail market value for all types and categories of RVs.

Trusted values to help you make the right decisions

The precision, breadth and timeliness of our values can help you in every aspect of your business, from making the right decisions at auction to appraising customer trade-ins, setting competitive asking prices, and generating retail prices that help... Details

The Damage Repair Estimator On-Line, a New RV Service Department Resource, Now Available

The Damage Repair Estimator On-Line, enables users to create customized, detailed estimates of repairs, upload photos and documents, and is a centralized resource for average time and cost of making RV repairs and purchasing RV parts. The easy-to-navigate online system will help an RV service department to prepare consistent, data-supported, claim estimates for insurance companies and RV owners. Users will be able to create an accurate, itemized estimate using the software, while having the option to save all photos and supporting documents with the estimate using the ‘upload file’ feature. Dealers can sign-up for a free, no-obligation, 30‐day trial of The Damage Repair Estimator On-Line by calling (440) 336-0703 or by sending an email to wrcamp1@aol.com. After the trial, a monthly subscription fee recurs automatically until cancelled.  For more information view our YouTube Video https://youtu.be/dy-RfF4pBRI

Download the Order form The Damage Repair Estimator On-Line  

 
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05MD - Service Management Guide - 12th Edition
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The 12th Edition of the Service Management Guide, printed binder version, is published by the Mike Molino RV Learning Center.
NOTE: A digital file suitable for import into third-party software is available from Spader/NCM.

The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by... Details
05ME - CD-ROM Service Mgmt Guide 12th Edition
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**CD-ROM VERSION ONLY**Does not include the printed binder version
NOTE: A digital file suitable for import into third-party software is available from Spader/NCM.

The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service managers, technicians, and suppliers. The... Details
05MF - Service Mgmt Guide 12th Edition Manual + CD
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Includes both the printed/ indexed large three-ring binder Manual, and as a pdf document version on CD-ROM.
NOTE: A digital file suitable for import into third-party software is available from Spader/NCM.

The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service... Details
 
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05MG - RV Damage Repair Estimator 4th Issue
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RV Damage Repair Estimator: A tool for consistent, data supported, claim estimates. The RV Damage Repair Estimator, 4th Edition

More than ever, RV dealerships seek to increase efficiencies and service department revenue. A growing source of that revenue comes from insurance company reimbursements for collision, storm, and vandalism repair. Insurance providers have set policies that govern reimbursement of repair claims. It helps RV service departments and insurance... Details

Featured Products - Click on Item to Order

 
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Go RVing Window Clings - Set of 5
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Go RVing Window Clings - Set of 5

Go RVing Window Clings. Place the window clings in high-traffic areas of your dealership, such as the showroom entrance or windows facing a busy street. These window clings measure 8" x 20". Available by April 15th.
Go RVing Banner (3' x 6')
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Go RVing Banner
2025 Go RVing Dealer Program
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The Go RVing Dealer Tie-In Program is available for RV dealers and affiliated ad agencies to leverage the power of the national advertising and promotion campaign at the local level. Focused on family adventure, couples, and the benefits of outdoor travel, Go RVing's multimedia marketing communications campaign continues to emphasize the flexibility and affordability of RV travel for today's consumers.
Go RVing Posters (24" x 36") Set of 5
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Go RVing Posters. A great addition to any Dealership.

Details (24" x 36") Set of 5.
 
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Go RVing Window Clings - Set of 5
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Go RVing Window Clings - Set of 5

Go RVing Window Clings. Place the window clings in high-traffic areas of your dealership, such as the showroom entrance or windows facing a busy street. These window clings measure 8" x 20". Available by April 15th.
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