Table of Contents
10 The Passionate RV Leader
Here’s how to analyze and balance your personal and work interests so you avoid burnout and maintain passion for the job.
12 Time for a Shake-Up in Your F&I Department
A customer’s experience in the F&I department is often his last impression of the buying experience. Make sure it’s a good one by making these changes to the department.
14 Is It Luck or Is It Skill?
Look beyond a job applicant’s resume and interview to determine if he or she really is the right fit for your dealership.
16 Simplify Life at the Dealership-- Hold Service Advisors Accountable
If it seems that everyone in the store ends up getting involved with customers’ service issues, make life easier by training service advisors to do proper customer follow-up--every time.
18 7 Team-Building Must-Haves
Does your sales manager train salespeople so they can improve, or does he just tell them how badly they’re doing their jobs?
20 RV Dealers International Convention/Expo Schedule
Here’s the latest info on the Nov.7-11 event, including workshops, exhibitors, and Vendor Training +Plus sessions.
28 Who Made the List?
The Society of Certified RV Professionals has released its roster of individuals who earned certification or recertification during the past quarter.