08F - How to Give Exceptional Customer Service
08F - How to Give Exceptional Customer Service
How to Give Exceptional Customer Service This exceptional DVD series from noted author and trainer Lisa Ford provides training for front-line employees who serve today's more sophisticated and educated customers. The eight-volume, four -disc set covers topics such as: How customers define quality service; The seven essentials customers want; Anticipating and solving problems; Going beyond good service to exceed expectations; Developing an emotional connection with the customer
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